Privacy Policy
Last updated September 24, 2026
Staffroom ("we", "us") provides virtual staff to small businesses through the website staffroom.team and the Staffroom app. This policy explains what we collect, why, and how it is handled. It covers business owners and their team members who use Staffroom, and the customers of those businesses who interact with a Staffroom-powered phone line, text message, website chat or booking form.
What we collect
- Account information: name, email address, company name and billing details provided when a business signs up.
- Business content: the company profile, documents, files, tasks and messages a business and its staffers create inside Staffroom.
- Customer communications: when a business uses Staffroom to answer its phone, texts, website chat or booking form, we process the caller's or sender's phone number, name and message contents, and call transcripts, on behalf of that business.
- Connected tools: if a business connects an email, calendar, accounting or CRM account, we access only what the business authorises and store access tokens encrypted.
- Usage data: logs of requests, model usage and errors needed to run and secure the service.
How we use it
- To provide the service: answering, drafting, booking, reminding and organising on behalf of the business.
- To bill the business and to send account notices.
- To keep the service secure and reliable.
We do not sell personal information. Content is sent to AI model providers only to produce the service's responses, under agreements that prohibit training on it.
Text messaging (SMS)
Businesses on Staffroom may send and receive text messages with their customers from their Staffroom phone number: appointment confirmations and reminders, replies to customer questions, and follow-ups a customer asked for. Customers opt in by texting or calling the business's number, or by requesting an appointment or contact on the business's website. Message frequency varies with the conversation. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing
We share data only with service providers needed to run Staffroom (hosting, telephony, email delivery, payment processing, AI model providers), each bound to use it only for that purpose, and when required by law.
Retention and deletion
Business content is kept while the account is active and deleted within 30 days of account closure on request. Communications logs are kept for the business's records for as long as its account is active. Website chat sessions are kept for 90 days.
Your choices
Business owners can edit or delete their content and connected tools in the app and can close their account at any time. Customers of a business who want their communications removed can ask that business or contact us.
Contact
Staffroom, a product of NoraNetworks, LLC. hello@staffroom.team.
Questions? Email hello@staffroom.team. See also our Terms of Service and Privacy Policy.