How customers consent to text messages

Staffroom, a product of NoraNetworks, LLC, provides a virtual receptionist to small local businesses. Each business texts its own customers from its Staffroom phone number. This page documents the opt-in flows for carrier review.

1. Web form (booking and contact forms on the business's website)

The customer enters a mobile number and ticks a box that is unchecked by default. The exact wording, with the business's name filled in (Acme Plumbing is an example customer of Staffroom):

Yes, Acme Plumbing via Staffroom may text me about this request: a confirmation and a reminder the day before, up to 4 messages per request. Msg & data rates may apply. Reply HELP for help or STOP to opt out at any time. Terms · Privacy Policy. Consent is not required to make a request.

Booking form with the SMS consent checkbox and disclosure

2. Verbal (phone call to the business's number)

Before any text is sent, the receptionist asks, and only proceeds on a clear yes. The answer is kept in the call transcript.

I can text you a confirmation and a reminder the day before, a couple of messages at most. Message and data rates may apply; you can reply STOP any time or HELP for help. Is that okay, yes or no?

3. Customer-initiated text

When a customer texts the business's number first, the first reply includes the disclosure and records the opt-in:

Acme Plumbing here via Staffroom. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Keywords

STOP, UNSUBSCRIBE, CANCEL, END or QUIT opts out: "You've been unsubscribed from Acme Plumbing texts and won't receive any more. Reply START to opt back in." START re-enables. HELP or INFO: "Acme Plumbing texts via Staffroom for appointments and requests. For help, call the business or email hello@staffroom.team. Reply STOP to opt out."

What is sent

Appointment confirmations and reminders, replies to the customer's own questions, and follow-ups the customer asked for. Up to 4 messages per request; no marketing lists. Mobile numbers and consent are not shared with third parties for marketing. See the Privacy Policy and Terms of Service.